Frequently asked questions
What to know before your first order.
Price and ordering
What does it cost?
Signature (printed edge to edge, then sewn) is one price per garment, with the whole garment printed and nothing extra. Essentials (your print on a classic tee, polo or hoodie) is the garment's price plus a fee for each side you print: front, back or a sleeve. Each product page shows the numbers, and the studio adds them up as you design, before anything goes in the cart.
Is there a minimum order?
No. One piece is an order. The price per piece is the same from one to nine, with no setup fee and no charge per color. Ten or more are quoted live in the studio.
Can I order for a team or club?
Yes. Teams & Clubs is the page. Design once, then add each size as its own item; each player's name and number is text you change before adding their size, and the rest of the design stays put. Up to nine pieces go through the cart at the listed price. Ten or more get a quote in the studio, held for 24 hours.
Designing
How does the studio work?
Open the studio and pick a garment. Add text, graphics and your own images, and place them on the front, back or sleeves. The print area is the garment's real one, at its real size, so what you place is what prints. When it looks right, review it on the garment and add it to your cart.
Do I have to design from scratch?
No. Start from a Signature design: a ready-made design you open in the studio and change, from the colors to the text. Or upload your own image and place it yourself.
What file types can I upload?
PNG, JPG, WebP and SVG. The studio tells you how many pixels an image needs to print sharp at the size you place it, and warns you before you order if it is too small. A larger image prints sharper.
What's the difference between Signature and Essentials?
Signature is printed flat across the whole fabric before the garment is cut and sewn, so a design runs edge to edge and across every seam: front, back and sleeves, with no gaps. It suits bold patterns and photographs. The Signature Jersey, Hoodie, Tee, Bomber and Tote are made this way.
Essentials starts from a finished garment and prints onto it, within a set area on the front, back or sleeve. It costs less and suits a logo or a smaller mark.
You do not need to choose by method. The studio only offers the print areas the garment has, and how it works walks through both.
Can I choose the garment color?
On Essentials, yes: pick the color in the studio and your design prints onto it. On Signature, your artwork covers the garment, so the background of your design is the garment color. For a plain color behind your artwork, fill the panel in the studio.
Which parts of the garment are printed?
Signature prints every panel: front, back and sleeves, plus the hood on the hoodie. Essentials has set print areas on the front, back and sleeves. The studio shows the exact area for the garment you picked, at its real size.
How accurate is the preview?
The preview puts your print file on the maker's own photo of that garment, using its published print-area measurements.
Two limits. On some garments the photo shows the print a little smaller than it will print, so judge size from the print area in the studio, which is drawn at the real size. And color: screens are backlit and fabric is not, so expect a slight shift.
Sizes and returns
Can I return or exchange an item?
Each item is made to your design after you order, so we cannot take it back for a change of mind, and a wrong size cannot be exchanged. Check the measurements in the size guide before you order. If it arrives damaged, faulty or different from the design you ordered, we reprint it free or refund you. Tell us within 30 days of delivery, with a photo.
Delivery
How long does production and delivery take?
Production takes about 3 to 5 business days, plus up to one day for an automatic check. It looks for content we can't print, and anything it flags waits for a person. Your garment does not exist until you order it.
Delivery depends on where you are. To the US, allow about 8 to 12 business days from order to door; to the UK about 7 to 10; to Europe about 8 to 10. Other countries are on the shipping page, and the estimate for your address is shown at checkout. We email the tracking link when it ships.
Try the studio
The quickest way to see how a design will look is to open the studio. Nothing is charged until you order.
Ask us
Not answered here? Send us your question and we will write back.