FAQ

Frequently asked questions

Everything you need to know before your first order.

Is there a minimum order quantity?

No minimums. Order one piece or hundreds — each garment is printed on demand, exactly as designed. One piece costs the same per item as ten, and there are no setup fees or per-colour charges.

How does the design studio work?

Open the studio, choose a garment, and design directly in your browser — nothing to install. Add text, images, logos and clipart, and place them across the front, the back and both sleeves. The studio works on the garment's real print panel at its real print size, so what you lay out is what gets printed. When you're happy, approve the preview and add it to your cart.

What file types can I upload?

PNG, JPG, WEBP and SVG. For the sharpest result, use a PNG at 300 DPI or higher at the size you want it printed. The studio checks resolution as you work and warns you if an image is being scaled up too far to print cleanly, so you'll know before you order rather than after.

What are the different print methods?

All-over print puts your artwork onto the fabric panels before the garment is cut and sewn, so a design can run edge to edge and straight across a seam. It suits bold patterns and photography, and it's how our tees, hoodies, bomber jackets, sports tops and tote bags are made.

Direct-to-garment prints ink straight onto an already-finished garment. It sinks into the fabric and gives the softest finish of the three, and it's how our relax hoodie is printed.

DTF transfer prints your design onto a film first, then heat-presses it on. It holds up on tighter, smoother weaves that direct printing struggles with, which is why it's what we use on the polo shirt.

You don't have to pick. Each blank is built for one method, the catalogue shows you which, and the studio only ever offers you the print areas that garment actually has.

Can I choose the garment colour?

On direct-to-garment and DTF transfer products, yes — pick the colourway in the studio and your design prints onto it. On all-over print products the artwork itself covers the garment, so the background of your design becomes the garment colour. If you want a plain colour behind your artwork on an all-over piece, fill the panel with it in the studio.

How accurate is the preview?

The preview isn't an illustration. It composites your actual print file onto the manufacturer's own photograph of that garment, positioned using their published print-area measurements. The one thing no preview can promise exactly is colour — screens are backlit and fabric isn't, so expect a slight shift between the two.

How long does production and delivery take?

These are two separate things, and only the first is roughly the same for everyone.

Production takes about 3–5 business days. Your garment does not exist until you order it, so this is the time it takes to actually print and finish the piece.

Delivery depends entirely on where in the world you are, and we would rather not quote a number that is wrong for most people. Your order is produced at whichever of our print partner’s overseas facilities can best serve your address, which means the carrier, the route and the customs steps all change from one country to the next. South African orders always cross a border, which is why they take the longest. The estimate for your own address is shown at checkout before you pay, and that figure is the one to go by. Tracking is emailed to you the moment the parcel leaves.

Can I order for a team or organisation?

Yes. Design it once, then add the sizes you need — each size goes into the cart as its own line, and your design stays loaded in the studio between them. The price per piece is the same at every quantity — no setup fees and no per-colour charges — so a large run costs what the same pieces cost individually. The studio offers quantity presets at the common team sizes to save you typing.

What is the print coverage on garments?

All-over print covers up to 100% of the printable surface, which depending on the product means the front, back, sleeves and sides. Direct-to-garment and DTF transfer products have defined print areas instead — chest, back and sleeves. Either way, the studio shows you the exact area you have to work with on the product you picked, at its real size.

Can I return or exchange an item?

Because each item is printed on demand to your own design, we can't accept returns for a change of mind — there's no one else the piece could go to. If your order arrives damaged, defective, or not matching the design you approved, we'll replace it at no charge. Get in touch with a photo and we'll sort it.