Shipping and delivery

The Comfort Zone holds no stock. When you place an order, an automatic check looks for content we cannot print. An order it passes goes to our print partner, who makes it and posts it to you. An order it flags, or one held for a problem, waits for a person first. Production (printing, plus cutting and sewing for Signature pieces) takes about 3 to 5 business days before an order ships. That, plus up to a day for the check, is added to the carrier's transit time to make up the delivery windows below, which run from the day you order.

The windows below run from the day you order to the day it arrives: the automatic check, production and shipping together, based on our print partner's current transit figures. They are estimates rather than guarantees, and can move with customs and carrier load.

• United States: about 8–12 business days
• United Kingdom: about 7–10 business days
• Europe: about 8–10 business days
• Switzerland and Norway: about 7–12 business days
• Canada: about 12–16 business days
• Japan: about 12–17 business days
• Australia and New Zealand: about 20–23 business days
• South Africa: about 14–31 business days
• Everywhere else: about 11–16 business days

The estimate for your exact address is shown in the studio and again at checkout. Holiday order-by dates are posted here once our print partner publishes them. We do not guess at a date before then.

Shipping is calculated at checkout from your delivery address and the weight of your order, so you see the exact amount before you pay. There is no single flat rate. A single light piece (a tee or a tote) to the US, UK or Europe starts at $5.90. A heavier piece such as a hoodie, or more than one item, costs more. Other countries are priced the same way and shown at checkout.

Every order ships with tracking. We email you when it is on its way, with a tracking link where one is available for your destination.

For deliveries outside the country of production, your local customs authority may charge import duties or taxes when the parcel arrives. These are set by your country, are outside our control, and are the recipient's responsibility. If a parcel is refused and returned to sender, we may not be able to refund the original shipping.

We ship to most countries through our print partner. A few destinations may be unavailable at checkout if our partner cannot deliver there. If your country is not offered, contact us and we will tell you the options.

Made-to-order production and international shipping can occasionally run longer than estimated, during peak periods or because of customs or carrier delays. If your order is well past its estimate, get in touch at customercare@thecomfortzone.io and we will chase it.