Shipping & delivery

The Comfort Zone holds no stock. When you place an order, your design goes to our print partner, who produces it and posts it to you. Production — printing, plus cutting and sewing for all-over-print garments — typically takes about 3–5 business days before an order ships. It is already counted inside the delivery windows below, which run from the day you order.

The windows below run from the day you order to the day it arrives — production plus shipping — based on our print partner's current figures. They are estimates rather than guarantees, and can move with customs and carrier load:

• South Africa — around 10–25 business days
• United Kingdom & Europe — around 3–7 business days
• United States — around 4–6 business days
• Canada — around 8–10 business days
• Australia & New Zealand — around 13–17 business days
• Middle East, Asia & most other countries — around 7–20 business days

The estimate for your exact address is shown in the studio and again at checkout.

Shipping is calculated at checkout from your delivery address, so you see the amount before you pay. We currently charge one flat rate per order for delivery within South Africa, and one flat international rate for everywhere else.

Every order ships with tracking. We'll email you when it's on its way, with a tracking link where one is available for your destination.

For deliveries outside the country of production, your local customs authority may charge import duties or taxes when the parcel arrives. These are set by your country, are outside our control, and are the recipient's responsibility. If a parcel is refused and returned to us, we may not be able to refund the original shipping.

We ship to most countries through our print partner. A few destinations may be unavailable at checkout if our partner cannot fulfil there — if your country isn't offered, contact us and we'll let you know the options.

Made-to-order production and international shipping can occasionally run longer than estimated — during peak periods, or because of customs or carrier delays. If your order is well past its estimate, get in touch at ilyaastoefy@proton.me and we'll chase it up.