Returns & refunds

Because each piece is printed and produced individually once you order, we don't offer change-of-mind returns, refunds or exchanges on custom items. Please check your design, size and quantity before you check out — the studio preview and size guide are there to help.

If your order arrives faulty, misprinted, or simply not what you ordered — wrong artwork, placement outside normal tolerances, a manufacturing defect, or a different garment, colour or size from the one on your order — we'll replace it free or refund it. You won't need to send it back. Just tell us within 30 days of delivery (see How to report a problem below) and we'll sort it out.

If your parcel arrives damaged, tell us as soon as you can — within 30 days of delivery — and hold on to the packaging, as a photo of it helps. We'll arrange a replacement or refund.

Sizes follow each manufacturer's own measurements, listed on our size guide. A garment that fits differently than you hoped — or a size that turns out too big or too small — isn't a fault, so it isn't covered by a free replacement. Please check the measurements before ordering, and if you're unsure, ask us first.

Email us at ilyaastoefy@proton.me or use our contact page, and include:

• your order number,
• a short description of what's wrong, and
• clear photos — of the print or fault, and of the packaging if it's a transit issue.

We'll confirm the fix — a free replacement or a refund — as quickly as we can.

When a refund applies, we issue it to your original payment method once we've confirmed the problem. Depending on your bank or card provider, it can take a few business days to appear.

Because production starts soon after you order, we usually can't change or cancel an order once it's placed. If you spot a mistake, contact us straight away — we'll try to catch it before it goes to print, but we can't promise it once production has begun.

Nothing on this page limits any rights you have under the consumer law that applies to your order. Where that law gives you more than this policy describes, that law applies.